Frequently asked questions
How does Palm Fruit Vision work?
You photograph an oil palm bunch with your phone, the app analyses the photo and gives you: • four estimated values: oil content, dry matter, protein and total fatty acids; • a harvest verdict; • a quality score from 0 to 100. One photo, four values, one verdict. No measuring device is needed.
How do I run my first analysis?
1. Create your account and confirm your e-mail. 2. Open the Analyze menu. 3. Take the photo of the bunch, following the tips on this page, then tap "Run analysis". 4. Read the four values and the verdict. The analysis is then kept in My analyses.
How do I install the app on my phone?
The app installs from your browser, with no app store. Open palmfruitvision.com/app on your phone: • Android (Chrome): tap "Install now", or the ⋮ menu then "Install app"; • iPhone and iPad (Safari): tap the Share button, then "Add to Home Screen".
Do I need a measuring instrument?
No. A photo taken with your phone is enough. If you also want an instrument measurement on site, CSMT Agri distributes the AgriNIR and X-NIR portable NIR analysers (Dinamica Generale) in Asia.
How do I take a good photo?
• The whole bunch in the frame: it fills the image without being cut off, with all the fruits visible. • Soft daylight: avoid backlight and harsh shadows. • A sharp photo: hold the phone steady and wait until the image is sharp before taking it. • One bunch per photo, seen from the front, at its height, not from above. • Distance of 50 to 80 cm: close enough to see the fruits, far enough to keep the whole bunch in the frame. • Plain background: ground, tarpaulin or a plain tray, with no other fruits, hands or coloured objects behind.
Which photos are refused?
The app refuses a photo it cannot read rather than make up a number. This happens when: • the photo does not show an oil palm bunch; • the bunch is empty; • the photo is blurred, shaky or too dark; • the bunch is cut off by the frame or hidden. Simply take a sharp photo of a whole bunch again, following the tips above.
What does "Discard" mean?
This message appears for an empty bunch: there are not enough fruits left to analyse, and no value is calculated. The app does not promise to spot every damaged fruit: if you have any doubt about the condition of a bunch, also inspect it by eye.
The photo upload stops. What should I do?
With a weak signal the upload can stop. Your photo is kept: move to better coverage or Wi-Fi, then tap "Try again". If the problem continues, write to us or ask the in-app assistant.
Do I need to take several photos of the same bunch?
One photo is enough to get a result. If in doubt, take a second photo from another angle, in the same light, and compare the two.
What do the four values mean?
• Oil content: the potential yield. The higher it is, the more oil the bunch can give at extraction. • Dry matter: a ripeness indicator. A young bunch holds a lot of water and little dry matter. • Protein: a complementary indicator of the bunch composition, useful to compare batches. • Total fatty acids: a complementary indicator, to be read together with the other values. They are estimates, given as percentages.
Is the fourth value the free fatty acid (FFA) level?
No. The app estimates total fatty acids, not free fatty acids. So do not compare this value directly with the FFA level measured by a mill or a laboratory.
What does the harvest verdict mean?
Each value is compared with a reference range: • Ready to harvest: all values are inside the acceptable range; • Borderline: check visually before deciding; • Not ready yet: some values are outside the acceptable range. The verdict is an aid to decision, it does not replace your own look at the bunch.
What is the quality score for?
It is a summary from 0 to 100 of where the values sit against their ranges. It helps you compare and sort bunches quickly, not replace reading the values.
Can I set my own thresholds?
Yes, with the Collector, Mill and Group plans. In My account, under "My harvest thresholds", you set your ranges for each value and the verdict follows your requirements. Without custom thresholds, the verdict uses published reference values.
Does the result replace a laboratory analysis?
No. It is an estimate made from a photo. It helps you sort, prioritise and decide quickly, in the field or at reception. It does not replace a laboratory analysis, neither for a dispute nor for a contract.
Why can two photos of the same bunch give slightly different results?
Because a photo remains an estimate: light, angle and sharpness change the result. Take a second photo from another angle. If the two estimates agree, you can rely on them more. If they differ, rely on a visual inspection or a confirmation analysis.
When is the estimate less reliable?
When the photo is of poor quality: very low light or backlight, a blurred image, a bunch partly hidden or dirty, several bunches in the frame. Take care over the photo before relying on the result.
Can a result be confirmed in a laboratory?
Yes. Our team can arrange confirmation analyses with a partner laboratory for your sensitive batches. This is an option on quote: contact us.
What are the plans and their prices?
Net monthly prices, in Singapore dollars (SGD): • Grower: SGD 40 per month, 150 analyses per month, 1 person. • Collector: SGD 300 per month, 2,000 analyses per month, 5 people. • Mill: from SGD 1,800 per month, 20,000 analyses per month, 25 people, on quote. • Group: from SGD 5,000 per month, unlimited analyses, unlimited people, on quote.
Monthly or yearly: what is the difference?
Yearly gives you 2 months free: Grower SGD 400 per year instead of 480, Collector SGD 3,000 per year instead of 3,600. The quota stays monthly. For Mill and Group, a yearly commitment is discussed in the quote.
Do prices include tax?
No. All prices are net: no tax is added. They are shown and invoiced in Singapore dollars (SGD). The site may show an amount converted into another currency, as a guide and at the day's rate; the amount you pay is the one in SGD. Prices may change; a subscription already running keeps its price.
How do I pay?
By bank card, on the secure Revolut payment page. Your card details are handled only by Revolut and never pass through our servers. The invoice is issued by CSMT. Mill and Group: on quote.
Can I buy my plan online?
• Analysis packs: yes, online, from your account. • Grower and Collector subscriptions: online or by contacting us. Choose your plan on the Prices page: depending on whether online payment is available, you either pay directly or we get back to you. • Mill and Group: on quote, from the Contact page.
How do I start with Mill or Group?
Tap "Request a quote" on the Prices page or write to us from the Contact page. We start with a paid 3-month pilot on your own bunches. The "from SGD 1,800" and "from SGD 5,000" monthly prices are indicative and confirmed in the quote. Cooperatives: contact us for a tailored quote.
How is the analysis quota counted?
Each analysis counts as one. The counter resets on the 1st of each month. In an organisation, the quota is shared by all members. Your usage is shown in My space.
What happens when I reach my quota?
If you have credits from an analysis pack, they are used. Otherwise, analyses resume on the 1st of the next month. No extra charge is made automatically: to carry on straight away, buy an analysis pack.
Where can I find my invoices?
After a payment, the invoice is issued by CSMT. You can find it, with any credit notes, in My account, where you can download or print it.
How do analysis packs work?
A pack is a one-off payment, with no subscription: • 100 analyses: SGD 80 (SGD 0.80 per analysis); • 500 analyses: SGD 320 (SGD 0.64 per analysis); • 2,000 analyses: SGD 1,000 (SGD 0.50 per analysis). You buy them online in your account, by card through Revolut. Packs can be combined with a plan.
In what order are analyses deducted?
The monthly quota of your plan is used first. When it runs out, analyses use the credits of your packs, starting with the oldest pack.
How long is a pack valid?
12 months from the purchase date. A pack cannot be transferred to another account.
Can I get a pack refunded?
Yes, within 14 days of purchase, if no analysis has been used from that pack. The request is made from My account and only blocks the credits of that pack. The refund covers 100% of the amount paid, in SGD; if your card is in another currency, the amount credited may differ slightly because of your bank's exchange rate.
Can I use packs without a subscription?
Yes. With pack credits you can run analyses even without a plan. It is handy for a peak harvest.
Which plan should I choose?
• Grower: smallholders, 2 to 10 ha, one person. • Collector: dealers and collection points, a team of 5, tracking by supplier and batch, certificates, custom thresholds. • Mill: palm oil mills, 25 people, several sites, API access, priority support. • Group: large plantations, unlimited analyses and people. If you are unsure, write to us from the Contact page.
How many people can share one subscription?
Collector: 5 people, Mill: 25, Group: unlimited. Grower is meant for one person. The analysis quota is shared by the whole team. The team is managed in the Organisation menu, Team tab.
What does each plan include besides analyses?
• History and CSV export: all plans. • Team, tracking by supplier and batch, batch certificates in PDF, custom thresholds: from Collector. • Multi-site, API access, priority support: from Mill. • Model calibrated on your data: optional for Mill, included in Group. The table at the top of the page gives every option in detail.
How do I change plan?
Contact us from the Contact page or the in-app assistant, saying which plan you want, monthly or yearly. We take care of the change.
How do I cancel my subscription?
From My account, at any time. The cancellation takes effect at the end of the period already paid: you keep access until then, and the current period is not refunded. If needed, write to [email protected].
Which options are available on quote?
• Calibration on your varieties: model adjusted with laboratory measurements from your plots. • On-site training: half a day with your collection or reception teams. • Laboratory analyses: confirmation analyses by our partner laboratory.
Is there a free offer?
Yes: the Discovery offer gives 10 free analyses per month to accounts with a confirmed e-mail, until 30 November 2026. The history of this offer is kept for 30 days.
I don't have my 10 free analyses. Why?
The free offer is reserved for accounts with a confirmed e-mail. Click the link in the confirmation message you received when you signed up. If you did not receive it, check your spam folder or ask for a new one from the sign-in page.
What happens after 30 November 2026?
The free offer ends. To carry on, choose an analysis pack or a plan.
Is there a free trial with the plans?
The Grower and Collector plans include a free 14-day trial, given once per customer. For Mill and Group, we start with a paid 3-month pilot on your own bunches.
How do I create an account?
From the sign-up page, with your e-mail and a password, or by tapping "Continue with Google". With e-mail, you receive a message with a confirmation link: click it to activate your account, then sign in.
I haven't received the confirmation e-mail
Look in your spam folder, then ask for a new one with "Resend the confirmation e-mail". Also check that the address you entered is correct. Without confirmation you cannot sign in, and the free offer is not activated.
I forgot my password
On the sign-in page, tap "Forgot password" and enter your e-mail: you receive a link to choose a new one. Once signed in, you can change it in My account.
Can I protect my account further?
Yes, two-factor authentication is available on your account. Do not share your access: each account is personal.
What happens to my photos?
Your photos remain your property. They are stored in a private space, reachable only through secure, time-limited links, and used to provide the service and keep your history. Under the licence you accept (see the terms of use), they may also be used, in aggregated and non-identifying form, to improve the model. Your GPS position is recorded only if you turn it on.
Who can see my analyses?
You. In an organisation, the owner and managers also see the team's analyses. Other customers never see your data. Our team can access it to help you.
How long is my data kept?
• Account and analyses: while the account is active, then 12 months. • Photos: until the account is deleted, or earlier on request. • Invoices and accounting data: 7 years. Details are in the privacy policy.
How do I have my photos or data deleted?
Write to [email protected] at any time. You also have the rights of access, correction, portability and objection described in the privacy policy.
Which languages are the site and the app available in?
In French, English and Malay. The language selector is at the top of the page.
Does support answer in my language?
Yes. The in-app assistant answers in the language of your message, in French, English or Malay. Our team replies by e-mail.
How do I reach support?
• In the app: the support bubble answers right away and can open a request with our team. • Contact page of the site: demonstration, quote, a question about your account or an invoice. • E-mail: [email protected]. Our team replies by e-mail, usually within one working day.
What can the in-app assistant do?
It answers your questions about the app and the prices, and can pass your request to our team. It never asks for your password or your card details.
The analysis didn't work. What should I do?
• "Photo rejected" message: take a sharp photo of a whole bunch again. • Upload interrupted (weak signal): tap "Try again" with a better connection. • "Model unavailable" message: try again a little later. If it lasts, write to us and tell us the time.
How do I ask for a demonstration or a quote?
From the Contact page: choose "Demo & quote" and tell us about your activity (plantation, collection, mill). Our team replies by e-mail.
Where and when can we meet at PALMEX?
At PALMEX Malaysia 2026, on 17 and 18 November 2026, in Kuala Lumpur, at stand A095.
What will I see at the stand?
A demonstration of the app on a phone, with your own bunches if you bring some, and the AgriNIR and X-NIR portable analysers from Dinamica Generale, distributed by CSMT Agri. You can book a slot from the Contact page, with the subject "PALMEX meeting".
Is there a special offer for the show?
If an offer is running, it is shown on the Prices page. You can also ask our team at the stand or by e-mail.